1. Introduction
Welcome to SkyAvenue Real Estate (“SkyAvenue,” “we,” “us,” or “our”). We are committed to protecting the privacy and security of the personal information we collect. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website (www.skyavenue.me), use our services, or otherwise interact with us.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect and process the following types of personal information:
Information You Provide Directly:
Contact Information: Your full name, email address, phone number, and WhatsApp number when you fill out a contact form, make an inquiry, or subscribe to our newsletter.
Client Information: Information related to your property requirements, such as budget, preferred location, property type, and other preferences.
Transactional Information: For clients engaging in a property transaction, we may collect copies of your passport, Emirates ID, visa, and other documentation required by the Dubai Land Department (DLD) and other regulatory bodies to complete the sale or purchase.
Information We Collect Automatically:
Usage Data: Information about how you access and use our website, including your IP address, browser type, device type, pages viewed, and the time and date of your visit.
Cookies and Tracking Technologies: We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control the use of cookies at the individual browser level.
3. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Manage Our Services: To respond to your inquiries, schedule viewings, and provide you with personalized real estate brokerage, advisory, and property management services.
To Facilitate Transactions: To process property purchases, sales, and rentals, including liaising with developers, government authorities (like the DLD), and financial institutions.
For Communication: To send you property updates, market insights, newsletters, and other marketing communications that may be of interest to you. You may opt out of receiving these communications at any time.
To Improve Our Website: To understand how our visitors use our website so we can improve its functionality, user experience, and content.
To Comply with Legal Obligations: To meet our legal and regulatory requirements, including anti-money laundering (AML) regulations and record-keeping obligations.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:
With Service Providers: With trusted third-party partners who assist us in operating our website and conducting our business, such as IT hosting providers and CRM systems, under strict confidentiality agreements.
For Real Estate Transactions: With necessary parties involved in a property transaction, including real estate developers (for NOCs), the Dubai Land Department (DLD), legal advisors, and mortgage providers.
For Legal Compliance: When required by law, regulation, or legal process, or to respond to a valid governmental request.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
5. Data Security
We are committed to protecting your data. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You have certain rights regarding your personal information, including:
The right to access: You can request a copy of the personal data we hold about you.
The right to rectification: You can request that we correct any inaccurate or incomplete information.
The right to erasure: You can request that we delete your personal data, subject to certain legal limitations.
The right to object: You can object to our processing of your personal data for marketing purposes.
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or practices of any third-party sites or services.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us:
SkyAvenue Real Estate
Office 908 – B2B Tower – Business Bay
Dubai, United Arab Emirates
Phone: +971-4-568-1796
Email: info@skyavenue.me